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AN EVALUATION OF THE PERFORMANCE AND PROBLEM OF SECRATARIES IN ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY (ESUT) ENUGU

 

ABSTRACT

 

This study is aimed at enatuating the performance of secretaries in  Enugu state University of science and technology (Esut) Enugu.  The study is also aimed at identifying the problems of secretaries in Enugu state university of science and technology (Esut) Enugu; Agaion, the study will suggest ways of solving the problems encountered by secretaries.  Finally, the study will make recommendations for govt. companies and other employers of labour and future researchers.

          Some research questions were put forward and they include.

Do secretaries fell happy with their holiday entitlements?

Do secretaries use good equipment in the discharge of their duties?

Do secretaries stay in a comfortable working environment?

Are secretaries denoted to their duty?

Do secretaries receive retirement  I pension packages?

Do secretaries reach level 14 in their establishment?

Are secretaries accepted in the society?

Do secretaries perform well in their establishment?

A total of 50 subjects (sample) were used for the study.  An item questionnaire comprising two sections was used for this study.  The questionnaire comprised items on variables of performance and problems of secretaries.

          While research question 1,2,3 produce more negative than positive response, research question 4,5,6,7,8 produce more positive than negative responses.

          Recommendations were made for govt. companies, other employers of labour and future researchers.

 

CHAPTER ONE

INTRODUCTION

1. BACKGROUND OF THE STUDY

 

The word “secretary” has always remained ambiguous to many people including institutions.  Many studies have suggested that no single definition best describes the word “secretary”.  Attempts by various authors to give a definition that will encompass all the characteristics of secretary have always met with flaws.

The word “secretary” is rather seen as multi-dimensional.

According to Virginia etal (1972 – 75) a secretary is defined as ‘a person employed to write letters, draw up reports and records, one who carries on business correspondence or other maters requiring writing, any officer whose business is to superintend and manage the affairs of a particular department of  government.

Macdonald (1972 :1224) also defined a secretary as “one employed to write or transact business for another or for a society etc.